Frequently Asked Questions

We've got answers. Please email Enable Javascript to see email address if you have questions that are not answered here.

Which plan does our church need?

The majority of churches fit on our Value plan. Very few church websites have enough traffic to exceed our Value plan's visit or bandwidth limits. If you're not sure, start there - or contact us. And remember, there is rollover protection (read below). You can always upgrade plans if necessary but we can probably help your church save a little money by avoiding that.

If you're coming from another host, you can log into their control panel to check your storage usage. Usually only churches with larger media archives need a higher plan. Many churches host media on YouTube, SoundCloud, Vimeo, etc. (embedding players on their websites) to save storage space. Services like these are specially suited to media hosting and help you reach a wider audience.

How are visits defined?

If a user visits your website multiple times in one day from the same IP (e.g. their home Wi-Fi connection), that is counted as only one visit. We add the total number of visits for each day in a month to determine monthly visits. Our lowest plan allows for 25,000 monthly visits which is about 800 per day on average, much more than most churches should ever need.

What is rollover protection for visits and bandwidth ?

Unused visits and bandwidth are rolled over for three months. This is to help keep your church from having to upgrade plans or pay for overage if you have an unusually busy month (e.g. you invested in a massive outreach campaign for a limited time).

Will you move our church's site for us?

Yes, we'll move your church website from your old host to WP Church Host for free. After signing up, just complete the WordPress Migration Request form in your account area.

Is there a free trial period?

Yes, you can take advantage of our 14 day free trial. Your payment details will be collected at sign up in order to verify your account. You won't be charged if you cancel during the 14 day free trial period.

What is your refund policy?

We have a 30 day money back guarantee so you can try us without risk. Your full payment for hosting will be refunded if you cancel within 30 days. Add-ons such as domain registration are non-refundable.

Is email included?

We specialize in web hosting and leave email hosting to those who specialize in it. We can help you setup G Suite for Nonprofits (formerly Google Apps) which, once accepted, will provide your church with free enterprise-level email hosting. It's basically Gmail but with addresses like user@yourchurch.com. Other options are Zoho Mail (free for up to 25 users) and Rackspace Email ($2/month per user).

Can I use SFTP?

Yes, you may use SFTP to access your web space.

What happens if there is downtime?

Our redundant infrastructure makes significant downtime unlikely. We are able to guarantee 99.9% uptime. If uptime falls below this threshold we will, on request, provide prorated credits as follows.

  • 95% uptime or less: 100% credit
  • 95% – 98% uptime: 25% credit
  • 98% – 99% uptime: 15% credit
  • 99% – 99.5% uptime: 10% credit
  • 99.5% – 99.9% uptime: 5% credit
  • 99.9% – 100% uptime: No credit
How is support provided?

We're available 24/7 for support via our email ticket system. Please log into your account to open a ticket and we'll be happy to help. Live chat support is planned.

What is automatically updated?

WordPress core is automatically updated. We plan on adding an option to automatically update plugins and themes too.

Are any plugins disallowed?

Plugins like W3 Total Cache are disallowed mainly because these types of plugins are not necessary on our platform and can disrupt the built-in caching your website already benefits from. We want to be flexible and as such you may use any plugin that does not cause issues with the service. Most plugins are fine.

Can I host a multisite network?

We currently only support single installations of WordPress.

Is caching included?

Yes, system level caching is built-in so your church website gets a speed boost out of the box. There is no need to buy or mess with configuring a caching plugin.

How do backups work?

We make daily snapshots and keep a 30 day archive. Backups are stored offsite. Restores cost $25.

How much is domain registration?

$14.99/year for .com, .net, org and .info. $35.00/year for .church. Optional WHOIS privacy is $12/year. You may register a domain with us or use a domain registered at another registrar.

How much are SSL certificates?

Free and automatically installed for you. We integrate with Let's Encrypt to provide this. You'd typically pay and reinstall every year, but WP Church Host saves you the money and hassle.

What will I see on my credit card statement?

"WP Managed Host" will show on your credit card statement.

Do you offer church WordPress themes?

We do under our other brand at churchthemes.com.

Will you host a non-church website?

We operate another WordPress hosting brand at WP Ultimate. The service is the same but without church website advice.